Get in Touch

ZenWaves Massage is committed to providing a safe, professional, and deeply restorative experience for every guest. All guests are required to review and acknowledge this agreement before their first session.

Professional Standards

ZenWaves operates exclusively as a licensed therapeutic massage service. Our therapists are trained, certified, and insured professionals. Every session is conducted in accordance with professional massage therapy standards.

• All services are therapeutic in nature. Sessions focus on relaxation, pain relief, mobility, and wellness. We do not provide any services outside the scope of licensed massage therapy — under any circumstance, by any guest, at any venue.
• Professional draping is maintained at all times. Only the area being actively treated is uncovered — villa, yacht, beach, or hotel.
• Therapist discretion is absolute. Your therapist may end the session at any time if she or he feels unsafe, disrespected, or if professional boundaries are tested. No refund will be issued in such cases.
• Any request, language, gesture, or behavior outside the scope of licensed massage therapy — including sexualized language, inappropriate touch, flirtatious or boundary-testing comments, or requests for services we do not offer — will result in the session ending immediately, without refund, and the guest being declined for all future ZenWaves services.

Guest Acknowledgement

By signing below, you acknowledge and agree:

• I understand this is a professional therapeutic massage service and I will conduct myself accordingly.
• I will communicate openly about pressure preferences, areas of discomfort, and any concerns during my session.
• I understand the therapist may decline or discontinue service at their sole discretion for any reason related to safety, comfort, or professional standards.
• I will provide accurate health information so my therapist can tailor the session safely.
• I will ensure the service location is safe, clean, and accessible for the therapist and their equipment.
• I understand that my booking holds a non-refundable deposit that secures my therapist's committed time — the deposit credits against my session total and follows the refund windows listed in the Policies page.

Health Disclosure

I will inform my therapist if any of the following apply: pregnancy (post-first trimester with doctor's consent), recent surgery/injury within 6 months, blood clots or circulatory conditions, skin conditions in treatment areas, heart conditions or high blood pressure, cancer or recent cancer treatment, osteoporosis/fractures/joint replacements, allergies (especially to oils), medications affecting blood clotting or sensation, or any condition that may be affected by massage.

Liability & Privacy

ZenWaves carries full professional liability insurance. ZenWaves is not liable for pre-existing conditions, allergic reactions to disclosed products, or injury resulting from failure to disclose relevant health information. Your personal and health information will never be sold, rented, or shared with third parties.

Your booking link remembers your device for convenience, so you never need to create a password or log in. For full detail on what we store and how, see the Privacy & Data section of our Policies page.